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Frequently Ask Questions

  1. What devices is AstraChat supported on?

    AstraChat Mobile is designed for Android, BlackBerry 10 and Apple iOS devices.
    AstraChat Desktop is available for Windows, Linux and Mac.

  2. What packages does astraChat offer?

    We offer hosted, on premise and private cloud solutions and can tailor a package to suit your individual business needs and corporate requirements.

  3. Can we use AstraChat on multiple clients at the same time?

    Yes, connect from as many locations and devices as you want and receive messages from your contacts relayed to every device you are using. Never miss a message and seamlessly continue conversations across multiple platforms and locations.

  4. How much doest it cost?

    The AstraChat Mobile client is free.
    For more information on Desktop and hosted solutions and a quotation tailored to your requirements fill in our contact form and a representative will be in touch.

  5. How do I know when my friends have read my chat?

    We have notification on each message status:
    1. pendingThe message is pending.
    2. sent The message has been sent to server.
    3. delivered The message is delivered to the recipient.
    4. readThe message has been read by the recipient.
  6. How do I log out?

    If you want to remove the account, you can do so in settings:

    iPhone and Android: Go to Settings> Remove all accounts.

  7. How can I configure the Notifications

    iPhone

    1. Go to Phone Settings > Notification Center > Include/Style
    2. Tap AstraChat app
    3. Make sure you have enable the sound

    Android

    1. Go to Settings > Notification
    2. Make sure the Notification and the Sound option are on check-list.
    3. Select sound to change the current tone if you want.
  8. I Can't send photos or set profile pictures on my iPhone

    Please make sure you grant AstraChat access to your Photos.

    Go to your iPhone's Settings - Privacy, then find AstraChat in the list and turn it ON.

  9. How do I create a Group Chat?

    Android:

    1. Tap the "+" icon on top right corner on Contacts list > Tap "Create new group"
    2. Input your group name for your group chat
    3. Tap "Add Participant" > Choose your friend > Tap the icon on top right corner
    4. Tap "create group chat" icon on top right corner.
    5. Your group chat will displayed on your Group Contacts list.

    iOS:

    1. Tap "+" icon on top right corner on Contacts list > Tap "Create new group"
    2. Input your group name for your group chat
    3. Tap "Add Participant" > Choose your friend > Tap the icon on top right corner
    4. Tap "create group chat" icon on top right corner.
    5. Your group chat will displayed on your Group Contacts list.
  10. How do I delete or exit for the group chat?

    If the group chat was created by you(Owner), you can delete your group. But if you are only the participant/ member of the group chat you only can exit/leave group.

    Android:

    1. Tap and hold the group chat that you want to delete
    2. The group info will appear
    3. Choose "Delete" for deleting the group, or
    4. Choose "Exit" for exit the group

    iOS:

    1. Swipe right on the group chat that you want to delete > Choose "Delete", or
    2. Swipe left on the group chat that you want to leave > choose "Exit"
  11. How do I invite/add other friend to the existing group?

    Android:

    1. On the chat view of the group, tap the group avatar.
    2. Choose "Edit"
    3. Tap "Add Participant" > Choose the friend that you want to add
    4. Tap the icon on top right corner.
    5. Tap "OK"
    6. Now your friend will be invited to the group

    iOS:

    1. On chat view of the group, tap "+" icon
    2. Choose "Add Participants"
    3. Choose the friend that you want to add > Tap "Add"
    4. Tap "OK"
    5. Now your friend will be invited to the group
  12. How do I rejoin group?

    You can rejoin the group chat when you has exit the group if you still have the group conversation on your chat list.

    Android:

    1. Go to Chats list
    2. Tap and hold the group that you wish to rejoin.
    3. Choose "Rejoin"
  13. My question isn't listed above?

    AstraChat support will be able to help with any other questions or issues. You can contact them by email